1. Overview
This Privacy Policy explains how ChatUp collects, uses, stores, and protects personal data when you use our products and services.
Short version: We collect only the data needed to run the product securely, improve experience quality, and meet legal obligations.
2. Data We Collect
Depending on how you use ChatUp, we may collect:
- Account information such as name and email address
- Authentication metadata used for sign-in security
- Usage analytics such as page interactions and feature usage
- Technical details including IP address, browser, and device information
3. How We Use Data
We process data to:
- Provide, maintain, and improve ChatUp services
- Personalize core product interactions
- Detect abuse, fraud, and unauthorized activity
- Comply with legal, tax, and regulatory requirements
4. Security and Retention
We use encryption, access controls, and monitoring to protect your data. While no online system can guarantee absolute security, we continuously improve our safeguards and incident response process.
We retain data only for as long as needed for service delivery, account integrity, legal compliance, and dispute resolution.
5. Cookies and Similar Technologies
We use cookies and related technologies for session continuity, security, analytics, and product performance. You can control cookie preferences in your browser settings.
6. Third-Party Services
We may rely on trusted third-party providers (for example, analytics, payments, and infrastructure). These providers process data under their own privacy terms and contractual safeguards.
7. Your Rights
Depending on your location, you may have rights to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of data when legally applicable
- Object to or limit specific processing activities
You can submit privacy requests by contacting us through the channels below.
8. Contact
For any privacy-related question, request, or concern:
Email: [email protected]
Address: ChatUp Legal Operations, 100 Market Street, San Francisco, CA
9. Policy Changes
We may update this Privacy Policy from time to time. Material changes will be communicated in-product or through appropriate notice channels.